We medi guru, are committed to ensuring your satisfaction with any product you have ordered from us. If you're not 100% satisfied with the items you received, we will accept returns postmarked within 15 days after the date of delivery and we have made the returns so easy for you!
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with Medi Guru on its Customer care help line at 9711134111, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents and such other contents depending on the product ordered, labels or relevant seal, for a refund or an exchange, within 48hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, Medi guru will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
Please do not accept delivery of any item if you notice any apparent issue or defect. Please contact customer care if you open the packaging and discover that the item is damaged. Products damaged while being used do not qualify for a refund or replacement.
If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.
Same Time Return :
In the unlikely event that any product you have ordered from us is not as per your expectation, same time return shall be applicable during the fitment. We will not be able to accept the return once the fitter completes the job and leaves your premise. The Pickup of the product shall happen in 48-72 hours after fitment day.